Last updated: September 1, 2026
At Uncle Teddy, we are a small creator-run business, and every order is packed and handled with care. Because of this, we have a simple but strict return process.
Please read this policy before placing an order.
1. Return Window
Return requests must be made within 3 days of delivery.
The date on which the courier records the package as delivered will be considered the delivery date.
Once the 3-day return period has passed, we will generally not accept a return request, except where a different remedy is required under applicable law.
2. Vintage & Pre-Loved Items
Some of our products are pre-loved and vintage items.
This is part of what makes them special. They may have signs of age, small imperfections, variations, patina, marks, or other characteristics that come with being an older or previously owned object.
That’s what makes them unique, and just how we like it.
Our vintage and pre-loved items are carefully inspected before being listed and are selected to meet our quality standards.
The condition of each item is taken into account when it is priced, and any significant condition issues that we are aware of will be reflected in the product description and/or photographs.
Normal signs of age, wear, patina, minor imperfections, or character that are consistent with the item’s description and vintage/pre-loved nature are not considered defects and are not grounds for a return.
Please look carefully at the photographs and product description before purchasing a vintage or pre-loved item. If you need additional information about the condition of an item, please contact us before placing your order.
3. Record an Unboxing Video
If your order arrives damaged, defective, incorrect, incomplete, or has another issue that you believe qualifies for a return, you must record a clear, continuous unboxing video.
The video should:
- Show the unopened package before it is opened
- Clearly show the shipping label
- Show the condition of the package before opening
- Show the package being opened
- Show the protective packaging inside
- Show the complete product
- Clearly show the damage, defect, missing item, or other issue
The video should be continuous, without cuts or unexplained gaps.
Please record the unboxing from the moment you receive the package.
Do not throw away the box, packaging material, labels, or other packaging until the issue has been resolved.
An unboxing video is required as evidence for our return process. Without appropriate evidence, we may not be able to verify the condition of the product when it was delivered and may reject the return request.
4. Contact Us Before Sending Anything Back
Do not send a product back without first contacting Uncle Teddy and receiving return instructions.
Before sending the product, please email us at:
Your email should include:
- Order number
- Name used for the order
- Contact number
- Description of the problem
- Unboxing video
- Clear photographs, if requested
- Any other information we reasonably need to assess the issue
We will review the information and let you know whether the return can proceed.
Sending a return request does not automatically mean that the return has been approved.
5. If Your Return Is Approved
If we approve the return, we will provide you with the return address and instructions.
You will need to arrange and pay for the return shipment yourself, unless the issue is one for which Uncle Teddy is responsible or applicable law requires otherwise.
Please use a reliable courier service and keep your receipt and tracking information until the return has been completely resolved.
After sending the package, you must provide us with:
- Courier name
- Tracking number
- Date of shipment
- Any other relevant shipping details
Uncle Teddy cannot be responsible for a return package that is lost or damaged while being shipped back by the customer, except where applicable law requires otherwise.
6. Record a Return-Packing Video
Before sending an approved return back to us, you must also record a clear video while packing the product for return.
The video should show:
- The product being returned
- The condition of the product
- The product being placed into the packaging
- The package being properly closed and secured
This provides a record of the exact product and condition being sent back.
Please keep this video until your return has been fully resolved.
7. We Will Record the Returned Package
When we receive a returned package, we may record a video while opening and inspecting it.
This is done for security, record-keeping, and to verify the condition and identity of the product received.
We may compare the returned product with our order records, product photographs, packaging records, and the evidence provided by the customer.
This process protects both the customer and Uncle Teddy from misunderstandings, accidental mix-ups, and fraudulent claims.
8. The Returned Product Must Be the Same Product
The product returned must be the same product that was originally shipped by Uncle Teddy.
If the product received by us is different from the product originally shipped, or if there is evidence that the product has been substituted, altered, misused, or intentionally damaged, the return may be rejected.
Where a return is rejected for these reasons, we may not provide a refund or replacement, to the extent permitted by applicable law.
9. Condition of Returned Products
Unless the return is for a verified defect, damage in transit, incorrect product, or another issue accepted by Uncle Teddy, the product must be returned:
- In its original condition
- With all parts and accessories
- With original packaging where applicable
- Without signs of unnecessary use, alteration, or damage
For vintage and pre-loved products, the product may naturally show the same age-related characteristics described in the original listing.
Products that have been used, modified, repaired, washed, altered, or damaged after delivery may not be eligible for return, except where applicable law provides otherwise.
10. Return Shipping Costs
For an approved return requested because you changed your mind, ordered the wrong product, no longer want the product, or for another reason not caused by Uncle Teddy, you are responsible for the return shipping cost.
The original ₹100 shipping charge paid on the order is not refundable.
Return shipping is a separate cost and must be paid by the customer.
If we sent the wrong product or there is a verified issue for which Uncle Teddy is responsible, we will review the matter and provide an appropriate resolution in accordance with applicable law.
11. When a Return May Be Rejected
A return may be rejected if:
- The return request is made after the 3-day return period
- An appropriate unboxing video was not provided
- The unboxing video does not clearly establish the condition of the package or product
- The product returned is different from the product originally shipped
- The returned product has been used, altered, repaired, or damaged after delivery
- Required return information has not been provided
- The product was not packed adequately for return
- The required return-packing video was not provided
- The product received does not match the product shown in the return evidence
- The return was sent without following the instructions provided by Uncle Teddy
- The evidence provided is insufficient to reasonably verify the claim
- The issue reported is a normal characteristic of a vintage or pre-loved product that was already disclosed or reasonably apparent from the listing
If the evidence provided does not allow us to verify the issue, we may not be able to approve the return.
Nothing in this policy is intended to remove or limit any consumer right or remedy that cannot legally be excluded under applicable law.
12. Refunds
Once we receive the returned product, we will inspect it and compare it with the information and evidence provided with the return request.
A refund, replacement, or other appropriate resolution will be provided only after the return has been reviewed and accepted.
The original ₹100 shipping charge is not refundable, except where applicable law requires otherwise or where the issue was caused by an error for which Uncle Teddy is responsible.
Return shipping costs paid by the customer are also not refundable unless we specifically agree otherwise or applicable law requires it.
13. Refund Processing
If a refund is approved, we will process it using the applicable payment method or refund process available for the order.
The time taken for the refund to appear in your account may depend on the payment provider or financial institution.
14. A Note From Uncle Teddy
We understand that recording an unboxing video and, where a return is approved, a return-packing video may feel like an extra step.
The reason is simple: Uncle Teddy is a small creator-run business.
Every product is packed and sent by us with care. Unlike a large e-commerce company, we have limited resources to absorb losses from damaged shipments, incorrect returns, or fraudulent claims.
The videos give both you and us a clear record of what happened.
We also record returned packages when they arrive so that there is a record on our side as well.
These steps are not intended to make genuine returns difficult. They are there to protect both you and us and help us deal fairly with genuine problems.
If there is a genuine issue with your order, please contact us within the 3-day return period and provide the required evidence. We will review the situation properly and do our best to resolve it.
15. Contact Us
For return or refund requests, please contact:
Uncle Teddy
Email: info@uncleteddy.com
WhatsApp / Phone: +91
Website: uncleteddy.com
For a return or damage-related issue, please contact us as soon as possible and within the applicable return period.