Last updated: August 30, 2026
At Uncle Teddy, every order is packed with care and shipped through a courier service. This policy explains our shipping charges, processing times, packaging, delivery expectations, and what to do if there is a problem with your shipment.
1. Shipping Charges
We charge a flat shipping fee of ₹100 per order for deliveries within India.
The ₹100 shipping charge applies regardless of the order value, unless we specifically announce a free-shipping offer.
If an order needs to be shipped in multiple packages, we will generally not charge additional shipping for the same order unless the additional shipping cost is specifically communicated and agreed upon.
2. Where We Deliver
We currently ship orders within India.
Delivery availability depends on courier service coverage. Some remote locations or pin codes may not be serviceable.
If we are unable to deliver to the address provided, we will contact you and discuss the available options.
3. Order Processing
Orders are generally processed and prepared for dispatch within 2–5 working days after the order has been confirmed.
Some products may take longer to prepare, particularly if they require additional work, customisation, or careful preparation.
If there is a significant delay in preparing your order, we will try to inform you.
Working days do not include Sundays and public holidays.
4. Delivery Time
After dispatch, delivery can take approximately 3–12 working days.
Delivery time depends on the courier, your location, the availability of courier services in your area, weather conditions, holidays, and other circumstances.
The 3–12 working day period is an estimate, not a guaranteed delivery time.
Remote locations may take longer.
Once the package has been handed over to the courier, Uncle Teddy does not have direct control over the courier’s delivery schedule. However, if your shipment is significantly delayed, we will do our best to assist you and follow up where possible.
5. How Your Order Is Packed
We take care when preparing every order.
Orders will generally be packed in a brown shipping box with appropriate protective padding and packaging material suitable for the product being shipped.
The exact packaging may vary depending on the size, shape, fragility, and requirements of the product.
Our aim is to ensure that the product is properly protected during transportation.
6. Inspect Your Package When It Arrives
Please inspect the package when you receive it.
If the package appears damaged, opened, crushed, torn, wet, or otherwise unusual, please take photographs or video of the package before opening it.
Most importantly, record a continuous unboxing video from the moment you receive the package.
The video should show:
- The unopened package
- The shipping label
- The condition of the outer packaging
- The package being opened
- The protective packaging
- The complete product
This video is required as evidence if you need to report damage, missing items, an incorrect product, or another delivery-related issue.
Please keep the original packaging until the matter has been resolved.
For complete details, please read our Returns & Refunds Policy.
7. Tracking
Where tracking is available, we will provide the courier tracking details after the order has been dispatched.
You can use the tracking information to follow the shipment.
Tracking information is provided by the courier and may sometimes take time to update.
8. Incorrect or Incomplete Address
Please carefully check your name, phone number, and complete delivery address before confirming your order.
Uncle Teddy is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.
If a package is returned to us because of an incorrect address, the customer being unavailable, refusal to accept the package, or another issue caused by the customer, additional shipping charges may apply if the package needs to be sent again.
9. Failed Delivery or Returned Shipment
If the courier attempts delivery but is unable to deliver the package, the courier may make additional delivery attempts or eventually return the package to us.
If the package is returned because the customer provided incorrect information, refused delivery, or was otherwise responsible for the failed delivery, any additional cost of sending the package again may be charged to the customer.
10. Delayed Shipments
Courier delivery times are estimates and can sometimes be affected by circumstances outside our control.
These may include:
- Courier delays
- Weather
- Natural events
- Holidays
- Strikes or service disruptions
- High shipment volumes
- Remote-location delivery
- Incorrect address information
- Other circumstances beyond our reasonable control
If your shipment is delayed, please contact us and we will help where we reasonably can.
11. Lost Shipments
If a shipment appears to be lost or is significantly delayed, we may contact the courier and investigate the shipment.
If the courier officially confirms that a shipment has been lost, we will work with you to determine an appropriate resolution, which may include a replacement or refund depending on the circumstances and product availability.
12. Damaged Shipments
If your product arrives damaged, please contact us within 3 days of delivery.
You must provide the required unboxing video and other information requested by us so that we can properly assess the issue.
Please do not discard the product or its packaging until we have reviewed the matter and told you what to do.
A damaged package or product does not automatically mean that a refund or replacement will be issued. We will review the evidence and determine the appropriate resolution.
13. Returns and Return Shipping
If a return is approved, the customer will generally need to arrange and pay for the return shipment themselves.
The original ₹100 shipping charge is non-refundable, except where applicable law requires otherwise or where the shipping issue was caused by an error for which Uncle Teddy is responsible.
Return shipping is a separate cost and is not covered by the original ₹100 shipping charge.
Before returning anything, please contact us and follow the instructions in our Returns & Refunds Policy.
14. Free Shipping Offers
From time to time, Uncle Teddy may offer free shipping or other shipping promotions.
The terms of any such promotion will be communicated at the time of the offer and may apply only to specific products, locations, or orders.
15. Contact Us
If you have a question about shipping or delivery, please contact us:
Uncle Teddy
Email: info@uncleteddy.com
WhatsApp / Phone: +91
Website: uncleteddy.com
For a return or damage-related issue, please contact us as soon as possible and within the applicable return period.